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Tesco call on Sharkey for Dundee Contact Centre

29th November 2018 in Latest Projects
Sharkey’s latest project for Tesco – a £6m upgrade of its UK customer contact centre in Dundee – marks a further extension of the valued relationship built with the retail giant over recent years.

The programme of work for the FTSE 100 Company included the significant upgrade of two existing buildings to provide high-quality space to house a total workforce of 1500 employees.  The contact centre deals with phone calls, emails and social media messages from around 9 million customers a year enquiring about issues such as home deliveries and Tesco’s Clubcard points scheme.

The project involved a comprehensive upgrade of redundant office space in one building to bring it back to life and a major refit of three floors in the adjoining building to create a stimulating new workplace environment.  The scope of works included structural alterations, replacement of mechanical services, external fabric upgrade works and the creation of 200 new workstations for the enlarged workforce.

The Dundee project follows a successful office upgrade Sharkey recently delivered in Edinburgh for Tesco Bank and builds upon the experience and expertise the team have developed in their work across the UK commercial office sector over the last decade.

https://www.scotsman.com/business/companies/retail/jobs-in-store-at-tesco-s-dundee-contact-centre-1-4834223

 

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